The average data budget per controller is 10 Mb per month. When a user reaches about 48 MB within a month, the system automatically sends a warning to the user's email that they are nearing their budget limit. At around 52 Mb, the device will be automatically shut off.
This situation does not occur frequently. It may indicate a malfunction in the communication module with a poor signal.
A payment attempt has failed because there were insufficient funds available on the credit card currently linked to your billing account. This card is assigned under the Manage Subscriptions section of your account settings.
To resolve this issue, please update the existing credit card details to ensure sufficient funds are available, or add and select an alternative payment method. Making these adjustments promptly will help avoid any interruption to your subscription or services.
- Sign in to your CENTRALUS ACCOUNT. Click on the Menu icon (
). - Under the Menu Tabs, select the tab Manage Subscriptions.
- Tap the Username in the top right corner.
- Tap Billing Settings.
- If necessary, update the Payment Method.
The backend payment processing system, Stripe, is set to retry the payment up to 8 times in a 3-week period.
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