Centralus provides three network connection types when using the ACC2 Controller: Wi-Fi (A2C-WIFI), Ethernet (A2C-LAN), and LTEM (A2C-LTEM). Explore the section below for tips on supporting connections.
| Controller Communication | Website Communication |
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Static IP Checked (A2C Models Only): The Static IP might be checked, preventing the AWS from passing. Using the scroll wheel, select Main Menu > Settings > Networking > Soft key Static IP Setup > Uncheck.
Boost Signal: To improve Wi-Fi visibility to the router, we recommend using the Wi-Fi Extension Kit (model: WIFI-EXT-KIT). Learn More
When using the A2C‑LTEM with the ACC2 Controller, several common scenarios may arise that can help you determine the communication status.
| Problem | Cause | Solution |
|---|---|---|
"Error in Communication" message in Centralus
| The controller might be offline | Verify controller communication at the site |
| There is no power at the controller | Check controller power at site | |
| The antenna is not mounted properly | Make sure the antenna is not sideways and mounted as high as possible Learn more | |
| The signal is wea | Make sure the antenna is not sideways and mounted as high as possible Learn more | |
| The controller networking screen shows "Registering" | The LTE Module might not be claimed, so the setup is incomplete | Log in to your Centralus account and finish the setup Learn more |
| The controller networking screen shows "Initializing" | The signal strength is poor, even though cell service is active | Verify the antenna is positioned properly to receive the best signal possible Learn more |
| The plan might not be active | Log into Manage Subscriptions to check the plan |
The LAN Modules can use a Cat5/6 cable as they use the same RJ-45 jack.
A challenge with LAN modules was the 10 Mbps bandwidth limitation. If using speeds above 10 Mbps, you'll need to reconfigure the network to work with our lower speed (A2C-LAN with MAR 24 or newer date code has 100 Mb). The Cat6 cables use the same RJ-45 jack as the Cat5 cables. The Network Test function will check all connections from the controller, through the router to the server. If the controller is not communicating, this will indicate which functions are not performing. Sometimes, turning the controller power off and back on can restore or fix network connections.
We don’t recommend assigning a Static IP address to a LAN module, but some networks may require this. Consult with the host network information service administrator for the exact settings to enter, if required.
The LAN Modules can use a Cat5/6 cable, as they use the same RJ-45 jack.
| Test | Description |
|---|---|
| Visual Inspection | Look for any visible damage like kinks or cuts, and ensure the connectors are properly plugged in |
| Computer/Laptop Test | Plug the cable into a computer and a router/modem or switch |
| Ethernet Port LEDs | Check the Ethernet port LEDs on both ends (usually near the RJ45 jack):
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