Centralus™ - ICC2 Network Connection Tips

Centralus Software provides three network connection types when using the ICC2 Controller: Wi-Fi (WIFIKIT), Ethernet (LANKIT), and Cellular (CELLKIT). Explore the section below for tips on supporting connections.
Controller CommunicationWebsite Communication
  • Communication Port: TCP- 8883/443
  • IoT Endpoint Name: a3ctijj2jmv8d5-ats.iot.us-east-1.amazonaws.com
Wi-Fi (WIFIKIT)

Module stuck in connection mode: If the red light on the left side of the module blinks continuously, the module has lost its connection and is waiting for new instructions. This is very rare, but it requires a smartphone to access the communication module and re-establish the connection to the router.

LED StatusDescription
1st LED
  • Flashes Red when in Direct Connect Mode
  • Flashed Green when trying to connect to the Wi-Fi access point
  • Appears solid Green when connected to a Wi-Fi Access Point
  • Appears solid red if a connection to the Wi-Fi Access point fails
2nd LED
  • Light is off if there is no central connection
  • Appears solid green when connected to Centralus
  • Appears solid red if Centralus connection fails
  • Flashes amber when receiving a message from Centralus
3rd LED
  • If a flow sensor is installed, this LED flashes when flow is detected and remains blank when no flow is present
  • The rate of the flash will be proportionate to the rate of the flow
  • Flashes red when a flow alarm is present, but only when high-flow shutdown is handled by the WIFIKIT rather than the ICC2 facepack
Ethernet (LANKIT)
If the first two LEDs appear solid green, the attempt was successful. The LANKIT is now connected to both the router and the Centralus server. Proceed to Software Setup. If connectivity issues persist, use the chart below to verify the next steps for resolving connection challenges.
LED StatusDescription
1st LED
  • Flash Red – LANKIT does not detect the Ethernet physical connection, e.g., the Ethernet cable is not plugged in.
  • Solid Red - N/A by itself. One will likely see all LEDs in Red, which occurs if the button has been pressed and a reset is about to happen.
  • Flash Green – Connected to a router and trying to acquire an IP address (i.e., DHCP)
  • Solid Green – Got an IP address, the Ethernet connection is ready.
2nd LED
  • Light is off if there is no central connection
  • Appears solid green when connected to Centralus
  • Appears solid red if Centralus connection fails
  • Flashes amber when receiving a message from Centralus
3rd LED
  • If a flow sensor is installed, this LED flashes when flow is detected and remains blank when no flow is present
  • The rate of the flash will be proportionate to the rate of the flow
  • Flashes red when a flow alarm is present, but only when high-flow shutdown is handled by the LANKIT rather than the ICC2 facepack
CELLKIT

When the residential CELLKIT is used with the commercial ICC2 Controller, the following LED indicators help determine communication status.

LEDStatusDescription
BluetoothFlashingBroadcasting Bluetooth® device ID
Solid BlueConnection established
OffBluetooth Off
CellAmberWaiting for the modem information
Flashing GreenWaiting for the cellular/internet connection
Solid GreenConnected to a cellular network, assigned an IP address, and connected to the internet
Solid RedCellular connection lost or unable to connect to a cellular network (for example, registration denied)
CentralFlashing AmberMessage received from Centralus, or an image block downloaded during an OTA update
Solid GreenConnect to the AWS MQTT broker
Solid RedConnection to the AWS MQTT broker failed. CELLKIT will wait between 15 seconds to 15-minutes before retrying the AWS connection
ProblemCauseSolution

 

"Error in Communication"

 

 

The controller might be offline.Verify controller communication at the site.
There is no power at the controller.Check controller power at site.
The antenna is not mounted properly.Make sure the antenna is not sideways and mounted as high as possible. Learn more
The signal is weak.Make sure the antenna is not sideways and mounted as high as possible. Learn more
Plan is not active or expiredFrom the Manage Subscriptions portal, verify the plan is active

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